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Customer Service

  • Shipping & Delivery

    Our "Free Shipping Special" is only for orders shipping to the contiguous 48 states. Although we are happy to ship to Alaska, Hawaii shipping will be extra. PLEASE EMAIL US for a quote before making your purchase. Most items are shipped via UPS or FedEx Ground.  "Free Shipping Special" is only valid on a total purchase of $100.00 or more. For shipping costs less than $100.00 a flat fee of $25 will be charged.


    Please allow the below estimated ship times:

    • Kimlor Product: 1-3 weeks production time

    • HiEnd Accents Product: 1-3 weeks production time (back order items can be out 6 weeks or longer)

    • Wooded River Product: 3-4 weeks production time

    • Carsten's Inc. Product: 2-3 weeks production time (back order items can be out 6 weeks or longer)

    • Mystic Valley Product: 2-3 weeks production time

    • VHC Quilts: 1-3 weeks production time (back order items can be out 6 weeks or longer)


    Please also note:

    • International Orders: We do not accept International orders

    • We cannot ship to a PO Box

  • Returns & Replacements

    You may return any purchase to us within 7 days of receiving it. Returned merchandise may be subject to a 30% return fee. All shipping charges are non-refundable. Please note that all returned merchandise must be in new, in the box condition, and be returned in the original packaging, including any manuals, warranty and other paperwork that may have shipped with the product. Items showing they have been laundered, used, abuse or wear and tear will not be accepted for return credit.

    Please contact us for a RGA# before returning any items. The Return of Goods Authorization number must be written on the outside of the box. At time of receiving this number Rustic-Bedding.com will provide you with shipping instructions. All items returned with out this number will be deemed not valid.

  • Payment, Pricing & Promotions

    Rustic-Bedding.com accepts Visa, MasterCard, Discover and American Express through PayPal. All prices are subject to change without notice. This site is a division of Unique Linens Online (ULO) and is an Oregon based company.

Unique Linens Online 
Po Box 359 
Lyons 
OR , United States 
Zip - 97358 
Phone : 888-407-4507